Five Tools Inside

Responsible Gambling at Supabet Casino: Decide First, Deposit Second

Play only from 18+, and every Supabet Casino account carries deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set a deposit limit

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/255/2014

Four Essentials

You Want the Basics in One Place

Worried about who stands behind the site and where to turn? These four lines answer that.

Minimum age18+

LicenceMalta Gaming Authority, MGA/B2C/255/2014

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Built-In Protection

Five Switches Inside the Supabet Casino Account

You will know exactly which controls sit in your account and when each one helps.

Spending Stays Planned

Your deposit limit caps how much you can add to the account over a set period. Set it before the first session, never after a loss.

After a Losing Run

A loss limit caps what you can lose in a set period. Set it while your head is clear, before a losing run strains your budget.

Check the Clock

A session reminder tells you how long you have been playing, so a break stays your choice. Turn it on when time tends to slip.

A Short Step Back

A cooling-off period takes a break from the account itself. Choose it when you need distance but picture coming back, rather than a lasting stop.

A Firm Stop

Self-exclusion closes your access to play for a longer stretch. Use it when willpower alone is not holding and you want one firm decision.

At the Settings Screen

A Limit Ready in Minutes

Four short steps take you from the lobby to a limit that is saved and working.

Open Your Settings

Sign in and open the settings area of your account. Check that your profile details are current, since limits attach to your verified account.

Deposits, Losses or Time

Choose the limit you want: deposits, losses or session reminders. Read each description, because these controls act on different parts of play.

Your Window, Your Choice

Pick the period the limit covers and check how the total lines up with what you can spare after essentials.

Saved, Then Checked

Save the change and read the confirmation on screen. Check the figure and the period match what you intended before closing the page.

Keeping Play Away From Young People

Checked Before Play, Not After. Nobody under 18 can hold an account here, so identity documents are checked at registration. The same documents are needed before a first withdrawal, which keeps the name on the account true.

When the Device Is Shared. Blocking software installed on a shared computer or phone stops gambling sites from loading at all. Choose one before a young person starts using the device alone, and keep the settings behind a password.

A Calmer Conversation. A relative can do the most good by talking plainly about what they have noticed, without blame. Gambling Helpline Aotearoa on 0800 654 655 takes calls at any hour and also advises partners and parents.

Catch the Drift Before It Hardens

Catching a shift early keeps a pastime from turning into a habit that costs you. A limit or a pause is a calm first step, taken before anything feels out of reach, and nothing about it needs explaining.

Read these slowly and recognise yourself honestly, without any score attached.

You promise yourself one more spin and keep going
Money set aside for bills goes into a session
You keep the play quiet from the people closest to you
Restless or low when you are not playing
Chasing a loss instead of stopping to think
Losing track of hours in front of the screen
Borrowing or selling something to fund play

Free, Quiet Help

Free Talk, No Names Asked

Talking to someone is a form of care we see as ordinary, not dramatic.

Gambling Helpline Aotearoa

Reach this line any hour of the day or night for a free, confidential conversation, with text support also available. Players and their whānau can talk through what is happening and decide what comes next, without pressure. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling comes at no cost, with peer and cultural support at clinics across the country. Call or text during weekday business hours and speak to someone used to sitting alongside players and their families. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs this information site for people who gamble and for the families around them. It lays out the signs of harm, practical tips and a finder for support near you. safergambling.org.nz

Step Out by Hours, or Shut the Door

Hours Off, Not Weeks. Set a cooling-off period inside your account to step away for hours or days, then decide what you want. While it runs, your account stays closed to play. You start it yourself in the account settings, and it gives you distance without closing anything for good.

The Door Stays Shut. Self-exclusion closes your access for a long stretch, currently up to two years, and cannot be lifted early. Arrange it through your account or by asking our team, and playing stays out of reach until the period ends, whatever you feel in between.

Where Exclusion Is Set. New Zealand has no national register, so your account is where self-exclusion is set. The Gambling Helpline Aotearoa can help you plan it and stay with you afterwards, and the team here will close access as you ask.

Making It Stick

When You Want a Firmer Boundary

Removes the worry that asking for a limit or a break will be held against you later.

Why does Supabet ask for my age and ID?+

New Zealand law sets the legal age at 18+, and your identity and age must be confirmed before the account becomes active. Photo identification, proof of address and a payment card image cover both checks, so play stays with adults only.

Will my self-exclusion block me at other casinos in New Zealand?+

No. This market has no national self-exclusion register, so an exclusion set in your Supabet account covers Supabet only. If you want to step away from every operator, you would need to set an exclusion with each of them separately.

If I take a cooling-off period, what happens to my account?+

A cooling-off period is a short pause you choose for yourself, and it sits alongside deposit limits, loss limits and session time reminders. While it runs, you are not playing here; when it ends, the account opens again as before.

My partner plays too much. Can the helpline advise me too?+

Yes. Gambling Helpline Aotearoa on 0800 654 655 is free and answers 24/7, and it advises relatives and friends as well as players. You can also free text 8006, or reach the Problem Gambling Foundation for counselling.

Can I ask for my self-exclusion to be lifted before it ends?+

No. A self-exclusion runs for the whole period you chose and cannot be shortened once it is set. Treat that as the point of it: the decision is made in a clear moment and holds when the urge returns.