What to expect

Account verification and KYC checks at Supabet Casino

Every licensed casino must confirm who its players are, so your documents are checked within 22 hours once you send them. Please note: only one of the three h1 options may be used.

Start verification

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/255/2014

No surprises

Before the check and after it

Read this and you will know exactly who checks you and how long it runs.

Who checks

Supabet Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/255/2014

How long

22 hours

Required by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

First-time approval

Four steps to a clean first upload

Use this while your upload is still ahead of you, or when a retry is needed.

Not a form, a list

Log in and open the verification area of your account, where a short list of the pieces still missing is shown. Only one account per person counts, so use the details that match your identification.

When glare ruins the copy

Photograph your photo identification flat on a table in daylight, with all four corners inside the frame and no reflection across the portrait. Blur and glare are the usual reasons a copy is returned.

A readable bill header

Add your proof of address from the last months, showing your name and your New Zealand address exactly as they appear on the account. A bill page is enough when the header is readable.

Check the reply first

Watch for an answer by email within 22 hours, then check the message before you try again in case one document alone was rejected. Live chat answers in about two minutes if the wait feels long.

It is time to send copies

Which papers will I need?

We keep the list short on purpose, so a single upload at Supabet Casino usually ends the check.

Photo identification

ConfirmsWho you are

Must showFull name, portrait, date of birth

Proof of address

ConfirmsWhere you live

Must showYour name and New Zealand address

Payment card image

ConfirmsThe card is yours

Must showBoth ends, middle digits covered

Clear scan first time, retry after all

Why was my scan refused? Edges cut off, glare across the surface, or a shadow over the number all leave the checkers unable to read what your ID actually says. Lay the document flat and fill the whole frame Switch off the flash and use daylight

What if the names differ? A short-form name on the bill, an old street, a maiden name: any field that differs from your profile stalls the match at the first pass. Update your address in the profile first Send a bill that shows your full name

Expired document. An expiry date already passed reads as an invalid identity, so the reviewer cannot accept the document even when every other detail is correct. Renew it or send a current passport Check the date before you photograph

Your withdrawal pauses while we ask

Ask any licence holder under the Malta Gaming Authority and it will say the same: tracing where money comes from is a condition of the MGA/B2C/255/2014 licence. Supabet Casino asks the same of everyone in the same position, so nothing here singles you out.

A reviewer will name what is needed; these are the usual kinds.

Recent bank statements
Payslips or an employment letter
A recent tax summary
Sale or settlement paperwork
A statement from your savings

What sets it off

Four moments that bring the check forward

You will recognise the moment your account reaches the counter and why the request lands then.

When you raise your cap

Raising a deposit limit takes your play to a new level, so the reviewer matches your identity first and usually asks for photo identification and proof of address.

A fresh payment route

Each new payment route needs its owner confirmed, so the team checks that the card or wallet belongs to you and may ask for a card image.

Expect a question on this one

A payment far outside your usual pattern prompts a look at its origin, and the reviewer may ask for bank statements or payslips that explain it.

Cash-out ready

Your first payout is the deadline the licence sets, so identity, address and card checks are completed before any money leaves the account.

While your withdrawal waits

Asked before payout, not after it

You will finish with each doubt settled and your verification email already in mind.

Can I upload my documents from my phone?+

Phone photos are fine as long as the whole card or page sits inside the frame and no glare washes out the text. Shoot against a plain, dark surface in daylight and check the image before you send it. JPG or PNG files reach our verification team without trouble.

What happens if my name has changed since the ID was issued?+

Send the photo ID you hold now together with a document that links the old name to the new one, such as a marriage certificate or a deed poll. Our team matches the two so the account holder is clearly the same person. Questions about which paper counts can go to [email protected] before you upload.

Will I have to send the same documents again later?+

Usually not, once a check has been accepted, since the approval stays with your account. We may come back to you if a document expires, if your details change, or if a routine review asks for a fresh copy. Most players send their three items once and hear nothing more.

Why is the casino asking me about my source of funds?+

This question comes from our licence, not from anything you did wrong. Anti-money-laundering rules require Supabet Casino Ltd. to understand where money deposited on a gambling account comes from, and the same routine applies across the industry. Answering plainly closes this step quickly.

Are my documents safe once I have sent them?+

Files travel over 256-bit AES encryption and are read only by the team handling your check. We keep them for the purpose of the verification and the duties that come with the MGA/B2C/255/2014 licence. Anything you would rather discuss in private can be raised with [email protected].

When at the latest do I need to be verified?+

Your first withdrawal is the deadline: it waits until the check is complete. Supabet Casino may ask sooner, at registration or at your first deposit, so it pays to have the three items ready. New Zealand players aged 18 or over can start the upload at any point.