Supabet Casino help: which support channel to use
+64 9 605 7428Malta MGA/B2C/255/2014
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Answers from a real person

Stuck mid-session and needing Supabet Casino support

Reach our team by live chat, e-mail or phone, every day and every hour, around the clock, with replies usually within minutes.

Start live chat Trusted by 204,000+ players
Paid today
573,830 NZ$
3,574 Playing now
Malta Gaming AuthorityLicensed and regulated under MGA/B2C/255/2014
Fast withdrawalsAverage payout processed in 4 minutes, up to NZ$66,000 per transaction
Bank-grade security256-bit AES encryption protects every deposit and withdrawal
Skip the hold music

Pick the channel that answers fastest

Same people answer every channel, all through the night and every public holiday.

Live chat
Anything urgent about a deposit, a bonus or a locked login is quickest here, since replies typically land within two minutes, day or night.
Open chat
Sending documents in
Best for documents, statements and anything you want on record, sent to [email protected] with a typical reply inside two hours.
Write to us
Needing a voice on the line
Talk it through when a written reply will not do; ring +64 9 605 7428, NZST, and expect a person within five minutes.
Call us
Six local details

Where does a Kiwi player get help?

Your number, your hours and your time zone, so help never means working out somebody else's clock.

Reaching us

New Zealand phone+64 9 605 7428
Support time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Who watches

Supervisor and licenceMalta Gaming Authority, MGA/B2C/255/2014

If play hurts

Gambling supportGambling Helpline New Zealand, The Problem Gambling Foundation, Multi-Venue Exclusion Programme

Where can I get help for a gambling problem?

Three services in New Zealand stand ready when gambling stops feeling like fun: Gambling Helpline New Zealand, The Problem Gambling Foundation and the Multi-Venue Exclusion Programme. Each is independent of Supabet Casino, free of judgment and built around your safety.

Gambling Helpline New Zealand. A free line for anyone worried about their own play or someone else's, answered by trained staff who talk it through with you.

The Problem Gambling Foundation. Counselling and community programmes for players and whanau, with services delivered across the country in person and by phone.

Multi-Venue Exclusion Programme. Helps you step away from several venues at once, so one decision covers every participating gambling venue you name.

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Supabet Casino departments

Holding paperwork and waiting

Which address to use, so your message never bounces between desks while you wait.

Account

General support and logins[email protected]
Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints and escalations[email protected]
Privacy and data requests[email protected]
Business and partners[email protected]
Four details to check

Malta licence first, casino second

Whether a real company with a real licence stands behind your NZ$ balance

The company

Legal nameSupabet Casino Ltd.
Company numberC-54540 (Malta)
Registered addressSpinola Road, St Julian's

The licence

RegulatorMalta Gaming Authority
Licence numberMGA/B2C/255/2014

Written contact

Support e-mail[email protected]
Complaint route

A complaint path with an end

It settles what happens when a first answer leaves you unsatisfied and you want it looked at again.

Putting your problem in writing
Describe the problem to the support team in your own words, with dates, amounts and any reference numbers you already hold from previous messages.
Not silence, but a decision
Support reads your message and replies with a decision or a question, so watch the inbox you registered and answer anything they ask.
Can a manager review it?
If that reply does not settle it, ask for the matter to go to a senior manager, and keep every message so the chain of events stays clear.
Supabet Casino licence holder's regulator
Still unhappy after the internal steps, you may refer the whole case to the Malta Gaming Authority, the regulator named above.
Data and account answers

You want the short version before you message

These seven answers clear up the data, account and verification questions we hear most from New Zealand.

trustWhat happens once I ask for my data?+
A written request reaches our privacy team and you get an acknowledgement once it lands. Deletion is honoured except where Malta rules on gambling records keep us holding certain details, and we tell you which ones and why.
trustWhen does my account actually close?+
Once your balance is cleared, access closes and the account is archived rather than deleted. Anything still owed to you is paid to your nominated method first.
trustWhat happens if I message at 3am?+
Someone is on shift every hour of every day, including public holidays in New Zealand. Times quoted are NZST, so no mental arithmetic is needed.
trustWhat happens when the reply doesn't fix it?+
Ask the agent to escalate it and you get a reference for the file. From there, [email protected] puts it in front of a senior reviewer, and if that reply still misses, the Malta Gaming Authority takes it further.
trustWhat if I write in a language you don't list?+
Chat and e-mail run in English, German, Finnish and Norwegian. Queue in English if your question is about a New Zealand payment method, since that desk knows POLi and the local banks best.
trustWhere do I find proof of who I am for chat?+
Your registered e-mail address is enough, plus your full name and date of birth if the agent needs a cross-check. Nothing else is taken, and your password is never asked for by anyone here.
trustWhat if my documents are still pending?+
Reviews of photo identification, proof of address and a card image take around twenty-two hours once everything is legible. Blurred edges and cropped corners are what stretch it past that window.
Three ways to reach us

You message at 2am, someone replies

After this table you will know which channel answers within minutes and which one fits a longer question.

Live chat

Chat hoursAvailable around the clock
Chat first replyTwo minutes
Time zoneNZST

E-mail

E-mail address[email protected]
E-mail replyTwo hours

Phone

Phone number+64 9 605 7428
Phone waiting timeFive minutes

A short checklist before you make contact

Have these five details open before you start, and the conversation moves much faster.

  • Your registered e-mail address
  • Your player reference or username
  • Dates and amounts in NZ$
  • A short summary of the problem
  • Screenshots of any error message

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